The European Consumer Centre’s Network.
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Contents

1. Introduction

2. Scope

3. Research methodology

4. Information prior to purchase

5. Delivery, products and payment

6. Returns and reimbursement

7. Website problems prior to purchase

8. CPC relevant issues

9. Conclusions and recommendations

Appendix 1

Appendix 2

Appendix 3

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This page forms part of the publication "ONLINE CROSS-BORDER MYSTERY SHOPPING – STATE OF THE e-UNION" as the table of contents.
Version no. 1.0, 2011-08-31
© The Competition and Consumer Authority