The European Consumer Centre’s Network.
Link to The Competition and Consumer Authority. www.forbrug.dk.

Contents | | Bottom | | Next >> |

ONLINE CROSS-BORDER MYSTERY SHOPPING – STATE OF THE e-UNION

Contents

1. Introduction
2. Scope
3. Research methodology
4. Information prior to purchase
5. Delivery, products and payment
6. Returns and reimbursement
7. Website problems prior to purchase
8. CPC relevant issues
9. Conclusions and recommendations
Appendix 1
Appendix 2
Appendix 3

Colophon

PDF is a printer friendly format. In order to read and print the publication as a PDF, a "PDF reader" like Adobe Reader or has to be installed on your computer. You can download this program free of charge from the producers website.

Get Adobe Reader

The Competition and Consumer Authority
Amagerfælledvej 56
DK-2300 Copenhagen S
Telephone.: +45 3266 9000
E-mail: fs@fs.dk
Website: www.forbrug.dk

Top |

This page forms part of the publication "ONLINE CROSS-BORDER MYSTERY SHOPPING – STATE OF THE e-UNION" as the front page.
Version no. 1.0, 2011-08-31
© The Competition and Consumer Authority